Close the gap between actual and desired customer experience

How

Close the gap between actual and desired customer experience

How

Clients Inprove Mystery Shopping
Clients Inprove Mystery Shopping

Increase customer loyalty

Our solutions help you to understand your customer and employee journey by capturing insights in both experience and operational data. Using calls, clicks or in-person visits, the common thread of our services is to always reveal the moment of truth when your customers interact with your brand. We help you to drive loyalty at every point along the customer journey. 

Dashboard Inprove Mystery Shopping

Mystery Shopping

Walk in the shoes of your customers with our mystery shopping solution and experience how customers really feel about your brand. Our mystery shoppers will collect photos, videos and sound files to capture their experience interacting with your brand. You’ll gather the insights needed to drive effective change within your brand in order to delight customers at every touchpoint along their customer journey.

Your customer experience dashboard

INPROVE offers an advanced customer experience platform that allows you to analyze data in the blink of an eye. Compare results between regions, countries, brands, store types, or scenarios. Follow up on long-term trends to gain an in-depth understanding of your data and generate actionable reports.

Dashboard Inprove Mystery Shopping

Mystery Calling

A telephone, email or chat conversation can still be a make-or-break experience a customer has with your brand. Whether you are selling hotel rooms, meeting & events or memberships we help to make your customers really see the value of your proposal. 

Trusted by some of the world's best workplaces

Your tailor-made program:

Mystery shopping

Gather the insights needed to drive effective change within your business in order to delight customers at every location and touchpoint.

Mystery calling

Whether you are selling hotel rooms, memberships, products or meeting & events we help to make your customers really see the value of your proposal.

Gamification

Which team creates the best customer experience, which team reveals the mystery shopper? Play The Hunt and boost your employee engagement!

Talent development

Understand how your team members feel about their work environment, leadership and development opportunities.

COVID-19

Use our 10-step cleanliness and safety approach to reassure guests, employees and suppliers to feel safe staying at your property.

Dashboard

All your information in a single user-friendly dashboard. The platform offers multiple access levels for different user roles.

Why INPROVE?

Blog

Talk to Sales

Let's chat about your future success.

+31 (0) 85-070 69 29
info@inprove-mysteryshopping.com

Request a Demo

Let's chat about your future success.