Mystery Shopping
Whether you call them customers, guests, patients, purchaser, consumers, prospects or clients, INPROVE can create a program to measure their experience interacting with your brand. What truly makes for a good
experience? Speed. Convenience. Consistency. Friendliness. And one big connector: A human touch.
All solutions to your customer service challenges are carefully crafted to the specifics of your business.
We deliver our solutions across multiple channels – brick and mortar locations, online (email/app/web,
via social media), and telephone.
Our reports provide insights into employee behaviour, emotional engagement, brand experience, compliance, quality control, cleanliness and any other key drivers for your business. Photos and videos can be collected to visually record the experience interacting with your brand.
We work with: leading brands, international call centres, trendy burger restaurants, local grocery stores, luxury hotels, all brands who put their customers & employees at the heart of their organisation.
“The mystery shopping program of INPROVE helps us gain valuable insights on all touchpoints along the guest journey. They challenge our operations and team members; resulting in a higher satisfaction score from our guest.”