Offering great customer service over the phone, chat or email is a very effective tool to retain customers. Whether you are selling hotel rooms, memberships, products or meeting & events we help to make your customers really see the value of your proposition. A phone call, chat or email conversation is often one of the first and most essential interactions to create a good impression with your customer, monitoring this experience results in a significant impact on the rest of the customer journey with your brand. How does your team handle rate objections? Do they clarify customer needs and offer tailored solutions? Can the length of the call be decreased while still offering a personalised experience?
Enhance your customer’s experience now with one of the following solutions:
Sales Cycles (incl. proposal evaluation)
“As one of the leading 5 star hotels in the Netherlands it is of the utmost importance to offer all our services at the highest level. INPROVE trains and guides our team of reservation agents with their Mystery Call Program, resulting in a better guest experience. INPROVE has been instrumental in our success by allowing us to monitor our service and determine where our employees need guidance.”