Close the gap between actual and desired customer experience
How do customers experience my customer journey? can mystery shopping help my organization? can I measure my brand promise and operations?
How
Close the gap between actual and desired customer experience
How do customers experience my customer journey?
How
Increase customer loyalty
Our solutions help you to understand your customer and employee journey by capturing insights in both experience and operational data. Using calls, clicks or in-person visits, the common thread of our services is to always reveal the moment of truth when your customers interact with your brand. We help you to drive loyalty at every point along the customer journey.
Mystery Shopping
Walk in the shoes of your customers with our mystery shopping solution and experience how customers really feel about your brand. Our mystery shoppers will collect photos, videos and sound files to capture their experience interacting with your brand. You’ll gather the insights needed to drive effective change within your brand in order to delight customers at every touchpoint along their customer journey.
Your customer experience dashboard
INPROVE offers an advanced customer experience platform that allows you to analyze data in the blink of an eye. Compare results between regions, countries, brands, store types, or scenarios. Follow up on long-term trends to gain an in-depth understanding of your data and generate actionable reports.
Mystery Calling
A telephone, email or chat conversation can still be a make-or-break experience a customer has with your brand. Whether you are selling hotel rooms, meeting & events or memberships we help to make your customers really see the value of your proposal.
Trusted by some of the world's best workplaces
Your tailor-made program:
Mystery shopping
Gather the insights needed to drive effective change within your business in order to delight customers at every location and touchpoint.
Mystery calling
Whether you are selling hotel rooms, memberships, products or meeting & events we help to make your customers really see the value of your proposal.
Gamification
Which team creates the best customer experience, which team reveals the mystery shopper? Play The Hunt and boost your employee engagement!
Talent development
Understand how your team members feel about their work environment, leadership and development opportunities.
COVID-19
Use our 10-step cleanliness and safety approach to reassure guests, employees and suppliers to feel safe staying at your property.
Dashboard
All your information in a single user-friendly dashboard. The platform offers multiple access levels for different user roles.
Why INPROVE?
- We specialize in monitoring and developing your customer and employee journey
- Together we identify the gap between your customer's expectations and the real customer experience
- We advise you on the steps to bridge these gaps with clear and individual reporting
- We work with: leading brands, international call centres, trendy burger restaurants, local grocery stores, luxury hotels, all brands who put their customers & employees at the heart of their organisation
Blog
Employee Engagement: 5 ways for higher engaged employees
‘Did you know that the average person spends more than 90,000 hours at work in
Customer experience during Covid-19
How important is customer satisfaction? Very important I would say. Today, our society is all
The Hunt-Verhoog jouw klanttevredenheid!
Ben jij klaar voor de heropening van de winkels? Het moment van opening komt gelukkig